Flybuys

Flybuys is Australia’s most loved loyalty program, with 8.6 million active members representing up to two-thirds of the country’s households. They have over 20 participating partners that make up 25% of Australia’s retail sales.

Flybuys mobile app screen and Flybuys card

Flybuys

Flybuys is Australia’s most loved loyalty program, with 8.6 million active members representing up to two-thirds of the country’s households. They have over 20 participating partners that make up 25% of Australia’s retail sales.

Flybuys mobile app screen and Flybuys card

Flybuys

Flybuys is Australia’s most loved loyalty program, with 8.6 million active members representing up to two-thirds of the country’s households. They have over 20 participating partners that make up 25% of Australia’s retail sales.

Flybuys mobile app screen and Flybuys card

ROLE

Creative Design Manager

2023 – Present

Wanting to make their brand relevant to the next generation of shoppers (those under 35), I worked with the leadership team and an external creative agency to reposition the brand as savvy, cheeky, authentic and inclusive. Once the refreshed and distinct brand strategy was in place, I built a scalable design system for their digital channels and led a team of digital and creative designers through the transition from old systems and softwares to the new. I provided art direction and creative concepts to the team to support them in reflecting this new shift in brand direction.

ROLE

Creative Design Manager

2023 – Present

Wanting to make their brand relevant to the next generation of shoppers (those under 35), I worked with the leadership team and an external creative agency to reposition the brand as savvy, cheeky, authentic and inclusive. Once the refreshed and distinct brand strategy was in place, I built a scalable design system for their digital channels and led a team of digital and creative designers through the transition from old systems and softwares to the new. I provided art direction and creative concepts to the team to support them in reflecting this new shift in brand direction.

ROLE

Creative Design Manager

2023 – Present

Wanting to make their brand relevant to the next generation of shoppers (those under 35), I worked with the leadership team and an external creative agency to reposition the brand as savvy, cheeky, authentic and inclusive. Once the refreshed and distinct brand strategy was in place, I built a scalable design system for their digital channels and led a team of digital and creative designers through the transition from old systems and softwares to the new. I provided art direction and creative concepts to the team to support them in reflecting this new shift in brand direction.

UX design

UX design

Branding and design systems

Branding and design systems

Modular design system across email, app and web.

Modular design system across email, app and web.

Modular design system across email, app and web.

Brand repositioning

'Give a Flybuys. Take more.' was an integrated brand campaign that launched with a 120 second film from the agency, Che Proximity, that reframed 'savvy as the new sexy'. After the campaign launch, I was instrumental in repositioning the Flybuys brand through it's digital channels to make it relevant to the next generation of shoppers. In the first four months of the brand repositioning Flybuys saw a 25% increase in sign-ups, which translates to 113k new members.

Design system

In a given week, Flybuys sends out millions of highly personalised emails with offers and rewards from over 20 participating brands. Each campaign has it’s own marketing strategy with enticing offers and compelling messaging.

Working closely with the leadership team, front-end developers and commercial teams, I developed a robust design system ‘Phoenix’ with enough flexibility to accomodate the diversity of campaigns while keeping a consistent brand presence.

The design evolution of a 'Flybuys X Coles' email through implementing the Phoenix design system.

The design evolution of a 'Flybuys X Coles' email through implementing the Phoenix design system.

© K:Designs 2024

© K:Designs 2024

© K:Designs 2024